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Refund Policy

Last updated: March 14, 2026

This Refund Policy explains how cancellations and refunds work for ProGig subscription plans. By subscribing to a paid plan, you agree to the terms outlined below.

1. Subscription Cancellation

You may cancel your paid subscription at any time through your account settings or by contacting our support team. When you cancel:

  • Your subscription will remain active until the end of your current billing period.
  • You will continue to have access to all paid features until the billing period expires.
  • After the billing period ends, your account will be automatically downgraded to the Free tier.
  • No further charges will be applied to your payment method after cancellation.

Cancellation takes effect at the end of your current billing cycle. There is no penalty for cancelling your subscription.

2. No Pro-Rata Refunds

We do not provide pro-rated refunds for partially used billing periods. If you cancel your subscription mid-cycle, you will retain access to paid features for the remainder of that billing period but will not receive a refund for unused time.

This applies to both monthly and annual subscriptions. Annual subscribers who cancel will retain access until the end of their annual billing period.

3. Free Tier

ProGig offers a Free tier that is always available at no cost. The Free tier includes core platform features with certain limitations (e.g., number of events, team members, storage).

If you cancel your paid subscription, your account will revert to the Free tier. Your data and profile will be preserved, though some features may become restricted based on Free tier limits.

You can upgrade back to a paid plan at any time from your account settings.

4. Exceptions

We may issue refunds at our discretion in the following exceptional circumstances:

  • Billing errors: if you were charged incorrectly (e.g., duplicate charge, wrong amount, charge after cancellation), we will issue a full refund for the erroneous charge.
  • Service outages: if the Platform experiences a significant service outage (defined as more than 48 consecutive hours of downtime) during your billing period, you may be eligible for a pro-rated credit or refund for the affected period.
  • First-time subscribers: if you are a first-time paid subscriber and are unsatisfied with the service, you may request a full refund within seven (7) days of your initial subscription purchase, provided you have not extensively used paid features during that period.

All exception-based refund requests are evaluated on a case-by-case basis, and ProGig reserves the right to approve or deny any refund request.

5. How to Request a Refund

To request a refund under the exceptions outlined above, please contact our support team with the following information:

  • Your account email address.
  • The date of the charge in question.
  • The reason for your refund request.
  • Any supporting documentation (e.g., screenshots of billing errors).

We aim to review and respond to all refund requests within five (5) business days. Approved refunds will be processed to your original payment method within ten (10) business days.

6. Chargebacks

If you believe a charge is unauthorized, please contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in account suspension pending investigation.

7. Contact Information

For refund requests or billing questions, please contact us at: